Trainer, Field - Retail Partner Sales (RPS)

T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

POSITION BACKGR0UND & OBJECTIVES:
The Field Training Representative (FTR) will drive sales productivity and customer satisfaction within the T-Mobile Retail Partners Sales (RPS) channel through in-store training. The FTR will provide effective training to ensure that T-Mobile retailers are trusted wireless experts of all T-Mobile products and services to meet or exceed key performance indicators utilizing the EARN training model. This position will play a critical role in building brand preference through relationships with store managers and staff, and enforcement of T-Mobile merchandising standards. This position plays an active role in ensuring the Best Place to Perform. This position requires a Tuesday – Saturday schedule!

Primary Duties & Responsibilities -
1. Provide ongoing T-Mobile product and service, and customer service training at Retail Partner Sales locations. Create tools or training solutions to address and bridge gaps in knowledge, competency and skills, as well as implementing formal T-Mobile training programs. Coach for content and skill improvement at the front line manager and representative level. Use positive reinforcement and adult learning techniques to promote learning and skill improvement. Engage in side-by-side selling.
2. Grow sales performance and other key metrics. Coach store managers in their development of monthly detailed business plans for each assigned location. Manage and track progress against plan, communicating progress and opportunities with store managers and T-Mobile leadership. Conduct side-by-side selling.

T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

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